Program Manager (Licensed) – Adult Treatment Services

Schedule: Full Time (exempt), benefits eligible!
Pay: $67000 - $76000 DOE and licensure status.

Benefits - Approximate full-time benefits package value = $24,000:

• Low-cost medical, dental, and vision coverage. Health savings account. 403b retirement plan with employer match (50% match up to 3%).
• Employee Assistance Program for all employees
• 33 paid days off: 11 observed paid holidays, 12 sick days, and 10 vacation days to start. Vacation increases to 12 days after 1 year, 15 days after 2 years, and more at 5 and 9 years of service.
  • Sick and vacation time accrue hourly per pay period.
• $50,000 in employer-paid life insurance; additional coverage available.
• $1,200 annual employer contribution to your Health Savings Account (paid quarterly).
• Employee Referral Program including cash bonuses and paid time off.

Volunteers of America, Utah provides community-supported paths for those who are vulnerable to improve their lives and increase their self-reliance. In alignment with our mission, VOA Utah encourages individuals with lived experience to apply. We recognize that a person’s life experiences can provide firsthand knowledge relevant to being successful in the work that we do.

Position Summary

Under the supervision of the Division Director of Treatment Services, directs the overall operations of the program. Areas of responsibility include staff supervision and training, fiscal management, program development, license and contract adherence, quality assurance/outcome management, support for fund-raising, community networking, and volunteer utilization. 

Essential Duties

• Staff Supervision
  • Hire, train, evaluate, and coach employees’ performance with use of clinical competencies.
  • Provide clinical supervision and weekly case review.
  • Ensure that client and facility documentation is completed in UWITS and in accordance with program policies and procedures (day-of-service).
  • Resolve disputes, complaints, and grievances between staff and/or clients. 
  • Support team in meeting metric of revenue generating services through caseload management, group assignments, etc.
• Fiscal Management
  • Oversee revenue generated by monitoring group coverage, census, and productivity.
  • Participate with the Division Director of Treatment Services and the Director of Accounting in quarterly budget review meetings to stay informed regarding the status of finances.
  • Manage purchasing and accurate financial coding related to daily program operations.
  • Enforce policies to secure funding for each service through timely authorizations and client acquisition of Medicaid, insurance, or grant funds. 
• Develop and revise client services to continue to meet the needs of clientele. 
  • Oversee coverage needs for clinic.
  • Manage outcomes by measuring the quality of services provided through data including measurement tools (OQ45, PHQ9) audits, reviews, observations and client feedback. Collaborate with Reports and Data Director to generate outcomes to inform programmatic services. 
  • Maintain positive community relationships with contractors, providers, law enforcement, court representatives, and other organizations whose services impact clients. 
• Contract Compliance
  • Operate treatment programs within licensing standards.
  • Train on program contracts and Medicaid standards including but not limited to documentation, coordination of care, treatment planning, and assessment.
  • Develop and maintain contacts with local business and community organizations, law enforcement, court representatives, vendors, and community groups.
• Attend work as scheduled and arrive at the designated time.
• Perform clinical assessments and maintain caseload.

Secondary Duties

• Oversee staff interactions with clients and act as a consultant regarding interventions with individual clients as needed.
• Provide direction and support for consistent client services in accordance with the program policy and procedure manuals and the organization’s mission.
• Identify and address special needs and provide and/or coordinate treatment services to individual clients as needed.
• Provide group therapy, as well as providing oversight of therapy groups offered to clients.
• Participate in fundraising efforts when needed.
• Perform other functions as necessary or assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Master’s Degree in social service field and licensed as an LCSW, LMFT, CMHC or Ph.D.
  • Two years post licensure preferred
• Supervisory and administrative experience required.
• Previous work with substance use disorders, mental health disorders, and evidence-based practices including trauma-informed care.
• Organized, detail oriented, self-starter, ability to prioritize multiple tasks, flexibility to respond to changes.
• Excellent verbal and written communication skills.
• Computer literate with proficiency in Microsoft Office.
• Ability to uphold professional boundaries, confidentiality regulations, agency policies and procedures, and interact in a professional manner with a diverse workforce, clients, and the public.
• Willingness to accept supervision and directions.
• Must be able to pass Utah-DHS-Office of Licensing background screening and pre-employment drug screen.

Physical Demands

• Ability to interact with clients for extended periods.
• Work is generally performed in an office environment. 

Submit your resume on the career page of our website: www.voaut.org/careers

Volunteers of America, Utah is committed to creating a diverse environment, where all people feel valued, have the opportunity to do their personal best and where leadership development is fostered. The organization is proud to be an equal opportunity and affirmative action employer. All employment decisions are based on business needs without regard to race, ethnicity, skin color, nationality, age, gender, sexual orientation, gender identity and expression, mental and developmental abilities, physical ability or religious belief. All qualified candidates are encouraged to apply.