Program Director - Adult Detoxification 

Schedule: Full Time (exempt), benefits eligible!
Pay: $66000 - $74000 DOE

Benefits - Approximate full-time benefits package value = $24,000:

• Low-cost medical, dental, and vision coverage. Health savings account. 403b retirement plan with employer match (50% match up to 3%).
• Employee Assistance Program for all employees
• 33 paid days off: 11 observed paid holidays, 12 sick days, and 10 vacation days to start. Vacation increases to 12 days after 1 year, 15 days after 2 years, and more at 5 and 9 years of service.
  • Sick and vacation time accrue hourly per pay period.
• $50,000 in employer-paid life insurance; additional coverage available.
• $1,200 annual employer contribution to your Health Savings Account (paid quarterly).
• Employee Referral Program including cash bonuses and paid time off.

Volunteers of America, Utah provides community-supported paths for those who are vulnerable to improve their lives and increase their self-reliance. In alignment with our mission, VOA Utah encourages individuals with lived experience to apply. We recognize that a person’s life experiences can provide firsthand knowledge relevant to being successful in the work that we do.
 

Position Summary

Directs the overall operations of the Adult Detoxification program and actively coordinates the day-to-day operations. This includes program oversight, supervision of the program staff, development of policy and procedure, assuring adherence to licensing and contract requirements, and budget oversight, including Medicaid enrollment and billing. Ensuring the program provides the highest quality services to clients in accordance with VOA mission and policy.   


Essential Duties

• Evaluate and implement program policies, procedures, and practices to ensure that they are client centered, meet client needs, are effectively administered, trauma informed, and are in line with program and agency mission.    
• Utilize appropriate licensing, agency, and contract requirements to guide daily program operations and program development.
• Oversee and implement policy and procedure focused on rapid Medicaid enrollment and accurate Medicaid billing.
• Maintain compliance with funders and/or contracts throughout the year. Coordinate annual licensing and audit process and monthly progress reports to funders.
• Assist in preparing program budgets, participate in monthly budget meetings, and manage program spending within approved budget limits.
• Act as hiring manager for all members of the management team. Provide training and ongoing supervision of direct reports including monitoring task completion, timely completion of documentation, addressing performance issues, and annual evaluations. Provide any training and guidance as needed to achieve the expectations of each position to provide a consistent delivery of services.
• Conduct regular staff meetings and trainings to discuss best practices, address concerns, promote teamwork, and encourage the emotional health and well-being of staff members.
• Coordinate and collaborate effectively with agency and community partners to provide a continuity of care for clients, build positive working collaborations, assist in meeting client needs, and connecting them with needed resources. 
• Provide the necessary training and support to ensure emergency and crisis situations are handled in the most effective and compassionate way.  
• Provide on-call support to the on-call manager and provide crisis management support to staff as needed.  
• Resolve disputes, complaints, and grievances between staff and/or clients in a timely manner.
• Escalate major concerns and incidents that have threatened the safety of clients, staff, or the facility to the Division Director. Staff incidents with Division Director and create and follow through with a plan of action to address the situation.  
• Performing work on site is required to provide direct supervision to staff and to be accessible to clients.
• Attend work as scheduled. 

Secondary Duties

• Maintain licensure (if applicable).
• Have a clear understanding of and adherence to Federal Confidentiality and HIPAA laws.
• Train annually in de-escalation.
• Proactively expand and integrate knowledge of community resources and evidenced based practices.
• Take action and make decisions within position’s scope of responsibility.
• Demonstrate perseverance and stamina in the delivery of services to clients with multiple complex problems.
• Participate in various meetings and trainings as needed at various locations.
• Learn, utilize, and endorse agency selected clinical techniques, including Motivational Interviewing, Trans-theoretical Model (Stages of Change), and Trauma Informed practices.
• Perform other duties as necessary or assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Clinical Masters degree and licensure (CMHC, ACMHC, LCSW, CSW) preferred. Bachelor’s degree in a social services field or equivalent experience acceptable, including at least two years of supervisory experience. May include two to three years of field experience with substance abuse and addiction and/or clients experiencing homelessness. Any combination of education or experience and training which provides the following knowledge, skills, and abilities, including, but not limited to:

• Understanding and/or training in:
  • Trauma Informed Approach
  • Motivational Interviewing
  • Trans-theoretical Model - Stages of Change
• Excellent verbal and written communication skills; attention to detail.
• Remains calm and responds appropriately in crises.
• Ability to prioritize multiple tasks; flexibility to respond to changes.
• Organize, prioritize, and independently complete multiple tasks.
• Obtain and maintain CPR and First Aid Certifications.
• Computer literate with familiarity of Microsoft Office.
• Willingness to accept supervision and direction.
• Ability to uphold professional boundaries, confidentiality regulations, agency policies and procedures. Interact in a professional manner with a diverse workforce, clients, and the public.
• Must be at least 21 years of age, possess a current driver’s license, have a good driving record and be insurable on the agency’s liability policy.
• Pass a pre-employment drug screen and Utah DHS – Office of Licensing background screening.

Physical Demands

• Work is generally performed in an office environment. Must sit for extended periods of time.
• Move around the facility and interact with clients for extended periods of time.