Paid Job Openings >> City Outreach Case Manager - Paid
City Outreach Case Manager - Paid
Title:City Outreach Case Manager - Paid
Department:Homeless Outreach Program
Location:Salt Lake City, Utah

City Outreach Case Manager - Homeless Outreach Program

Schedule: Full Time - 40 hrs/week - benefits eligible!
Pay Rate: $20 / hour

Benefits - Approximate full-time benefits package value = $21,000+:

  • Low-cost medical, dental, and vision coverage. Health savings account. 403b retirement plan with employer match (50% match up to 3%).
  • Employee Assistance Program for all employees
  • 33 paid days off: 11 observed paid holidays, 12 sick days, and 10 vacation days to start. Vacation increases to 12 days after 1 year, 15 days after 2 years, and more at 5 and 9 years of service.
    • Sick and vacation time accrue hourly per pay period.
  • $50,000 in employer-paid life insurance; additional coverage available.
  • $1,200 annual employer contribution to your Health Savings Account (paid quarterly)
  • Employee Referral Program including cash bonuses and paid time off

Mission Statement
Volunteers of America, Utah provides community-supported paths for those who are vulnerable to improve their lives and increase their self-reliance. In alignment with our mission, VOA Utah encourages individuals with lived experience to apply. We recognize that a person’s life experiences can provide firsthand knowledge relevant to being successful in the work that we do.

Position Summary  

The Homeless Outreach program is a dynamic and unique team. Our staff work autonomously out in the community to assist clients with basic needs, case management and referrals to higher levels of care or community partners. Objectives will be to create supportive relationships with homeless individuals through street outreach and referrals to community partners to prioritize meeting clients where they are at.  This position provides outreach case management services to unsheltered individuals and/or families in Salt Lake City.  Objectives will be to create supportive relationships with homeless individuals through street outreach and provide case management support towards individual stabilization and permanent housing. Additionally, they will work to engage and educate community members on homelessness issues helping them to gain a better understanding of homelessness issues and empowering them to participate in resolutions.  


Essential Duties

  • Assist clients in developing goals/service plan that will help them overcome homelessness, identify and address barriers to obtaining/maintaining housing.
    • Including but not limited to CE Enrollments, case plans, CTG, housing waitlist etc.
  • Identify priority needs, (i.e. pregnant, IV/IM drug user, dual diagnosis, and other medical conditions) and coordinate services as needed.
  • Participate in regularly scheduled clinical case reviews in order to ensure appropriate case planning and referral of clients to the most appropriate service provider.
  • Provide direct, Trauma Informed Care case management services to clients, including crisis intervention, outreach, ongoing assessments (i.e. , SPDAT, Lethality Assessment, Crises response plans etc.), goal setting, creative problem solving, agency and community resource utilization, and network building.
  • Maintains client records, enters case management notes in the UHMIS system, and collects any statistical data as required, and participate in research and/or special projects as needed, as directed and both timely and consistently.
  • Assess medical emergencies, and provides immediate and professional response to any emergency following appropriate policies and procedures. (contacting emergency medical, utilize Naloxone kits, Etc.)
  • Maintain a positive working relationship with community partners, team members, community members, business owners, emergency services, PD, and all other community or government stakeholders.
  • Assist in resolving conflicts utilizing de-escalation skills and trauma informed practices.
  • Evaluate own performance to increase effectiveness as an Outreach Case Manager.
  • Assist clients with moving belongings into housing.
  • Assist with community education, training, response, and problem solving around homelessness issues in Salt Lake City.
  • Ability to safely use agency vehicles to provide transportation.
  • Attend work on a punctual, regular, and predictable basis.
  • Perform other functions as necessary or assigned.
  • Attend work as scheduled and arrive at the designated time.
  • Work must be performed on-site due to the need to provide direct client care.


Secondary Duties

  • Proactively expand and integrate knowledge of community resources.
  • Work closely with team members and community partners to provide continuity of care to clients.
  • Attend community meetings as needed to enhance the work of the outreach team.
  • Maintaining a vehicle that stocked with needed supplies, with adequate gas in the van and ensure its cleanliness, both inside and outside. Maintain client confidentiality as outlined in the training module on confidentiality.
  • Follow all policies as outlined in VOA’s Employee handbook as well as HOP’s policies and procedures.
  • Perform other functions as necessary or assigned.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Familiarity with Trauma Informed Care, Motivational Interviewing and Housing First philosophies and willingness to incorporate them in your daily work.
  • GED or High School Diploma required for Utah Case Management Certification. A degree in the field of social services and two years’ experience working in the social services field preferred.
  • Must be able to qualify and pass Utah Department of Human Services Case Management Certification within 60 days of being hired.
  • Ability to uphold professional boundaries, confidentiality regulations, agency policies and procedures, and interact in a professional manner with a diverse workforce, clients, and the public.
  • Ability to utilize Trauma Informed practices to act and make sound decisions within the scope of position responsibilities as well as reach out for supervision for major situations.
  • Willingness to accept supervision and direction.
  • Ability to move around various buildings and outdoor spaces, and interact with clients for extended periods.
  • Must be at least 21 years of age, possess a current driver’s license, have a good driving record and be insurable on the agency liability policy.
  • Pass Utah DHS - Office of Licensing background screening for those working with vulnerable populations. Ability to uphold professional boundaries, confidentiality regulations, agency policies and procedures, and interact in a professional manner with a diverse workforce, clients, and the public.


Physical Demands

  • Ability to lift and carry 25 lbs.
  • Ability to move around the facility, interacting with clients for extended periods.
  • Work is generally performed in an office environment. May entail using a computer for extended periods of time.

Apply on the career page of our web site:

Volunteers of America, Utah is committed to creating a diverse environment, where all people feel valued, have the opportunity to do their personal best and where leadership development is fostered. The organization is proud to be an equal opportunity and affirmative action employer. All employment decisions are based on business needs without regard to race, ethnicity, skin color, nationality, age, gender, sexual orientation, gender identity and expression, mental and developmental abilities, physical ability or religious belief. All qualified candidates are encouraged to apply.
ApplicantStack powered by Swipeclock