|Title:||Housing Advocate - Women's Resource Center|
|Department:||Women's Resource Center|
|Location:||Salt Lake City, Utah|
Available shifts include: Full time and part time swing shift, full time and part time graves
Pay rate: $13.50 per hour, $14.00 per hour upon completion of training plus benefits for full-time employees
Volunteers of America, Utah provides a bridge to self-reliance and health for vulnerable individuals and populations who struggle with homelessness, addiction and mental illness in our Wasatch Front communities. Opportunities for advancement are available.
The Geraldine E. King Women's Resource Center exists to meet the distinctive needs of women who are experiencing homelessness by providing shelter, case management, life skills training, and connection to community services and resources with the ultimate goal of assisting all clients in obtaining safe and stable housing. Housing Advocates provide front line support to clients and assist clients with daily activities such as mail access, transport, property storage, program orientation, client check-ins, security screening, and more. Housing Advocates get to work with clients who are homeless including: single women, domestic violence victims; individuals with behavioral health and/or substance use disorders, those who are medically frail, and/or those exiting prison or jail. Housing Advocates work as a team toward the shared goal of helping every resident obtain housing.
- Provide quality customer service to clients accessing shelter and deliver services with safety, respect and effectiveness.
- Provide clear and specific information to clients regarding expectations, program activities and schedule during their orientation and ongoing as needed.
- Assist in resolving conflicts utilizing de-escalation skills and trauma informed practices. Provide immediate and professional response to any security /safety emergency or disturbance within or immediately outside facility following appropriate policies and procedures.
- Assist in maintaining a clean and safe facility, identifying and addressing special needs and/or referring needs to supervisor.
- Utilize a trauma informed approach when managing difficult client behaviors.
- Answer phones, greet clients, volunteers, donors, and other visitors in a friendly and professional manner and provide assistance as needed.
- Ensure that all paperwork related to client and program activities is in accordance with licensing and contract requirements, properly completed, managed confidentially, and stored appropriately.
- Use agency vehicles to complete errands and to provide safe transportation for clients when necessary.
High school diploma or equivalent required and 2 years of social services or homelessness-related experience or any combination of education, experience, and training which provides the following knowledge, skills and abilities:
- Familiarity with Trauma Informed Care and Housing First philosophies helpful and willingness to incorporate them in your daily work.
- Excellent customer service skills with the ability to communicate effectively and handle difficult situations with professionalism and empathy.
- Demonstrated proficiency with Microsoft Outlook, Word, Excel, and other software such as client information databases.
- Ability to uphold professional boundaries, confidentiality regulations, agency policies and procedures, and interact in a professional manner with a diverse workforce, clients, and the public.
- Willingness to accept supervision and direction.
- Ability to move around the facility, interacting with clients for extended periods.
- Must be at least 21 years of age, possess a current driver’s license, have a good driving record and be insurable on the agency liability policy.
- Ability to lift and carry 50 lbs.
- Must be able to pass pre-employment background check and drug screen.
- Strong written and verbal skills in the English language. Bilingual English-Spanish preferred.
Full-time benefits include:
Low cost medical coverage, with a Health Savings Account ($300 quarterly employer contribution)
Low cost dental and vision coverage
$50,000 life insurance coverage
Paid holidays, vacation, and sick time
Retirement plan with employer match
24/7 facility - 700 So. 131 East, SLC
Submit resume on the career page of our web site: www.voaut.org/careers
Volunteers of America, Utah is committed to creating a diverse environment, where all people feel valued, have the opportunity to do their personal best and where leadership development is fostered. The organization is proud to be an equal opportunity and affirmative action employer. All employment decisions are based on business needs without regard to race, ethnicity, skin color, nationality, age, gender, sexual orientation, gender identity and expression, mental and developmental abilities, physical ability or religious belief. All qualified candidates are encouraged to apply.