Youth Housing Case Manager - Youth Resource Center

Schedule: Full time, benefits-eligible! Monday through Friday 8am-5pm but will require flexibility based on client and program needs.
Pay: $20 / hr
Benefits - Approximate full-time benefits package value = $21,000+

• Low-cost medical, dental, and vision coverage. Health savings account. 403b retirement plan with employer match (50% match up to 3%).
• Employee Assistance Program for all employees
• 33 paid days off: 11 observed paid holidays, 12 sick days, and 10 vacation days to start. Vacation increases to 12 days after 1 year, 15 days after 2 years, and more at 5 and 9 years of service.
  • Sick and vacation time accrue hourly per pay period.
• $50,000 in employer-paid life insurance; additional coverage available.
• $1,200 annual employer contribution to your Health Savings Account (paid quarterly).
• Employee Referral Program including cash bonuses and paid time off.

Mission Statement

Volunteers of America, Utah provides community-supported paths for those who are vulnerable to improve their lives and increase their self-reliance. In alignment with our mission, VOA Utah encourages individuals with lived experience to apply. We recognize that a person’s life experiences can provide firsthand knowledge relevant to being successful in the work that we do.

Position Summary
To provide consistent, individualized, and thorough case management services to clients served, with the end goal of clients transitioning from the YRC to independent and stable living.

Essential Duties

• Provide case management services to clients.
• Participate in regularly scheduled clinical case review in order to ensure appropriate case planning and referral of clients to the most appropriate service provider.
• Assess client needs utilizing appropriate, agency approved assessment tools.
• Identify priority needs, (i.e. pregnant, IV/IM drug user, dual diagnosis, and other medical conditions) and coordinate services as needed.
• Utilize agency approved therapeutic techniques as outlined in the training module Motivational Interviewing.
• In conjunction with the client, develop treatment, program/service, referral and/or discharge plans, as appropriate, in order to establish documented, continuity of care and as a bridge to additional services.
• Spend a portion of time working with Property Management at Bud Bailey Apartments where the majority of case load resides.
• Participate in on-call rotation.
• Document and enter data as required within 5 days of services rendered.
• Adhere to Volunteers of America, Utah policies and procedures.
• Attend work as scheduled and arrive at the designated time.
  • Work must be performed on-site due to the need to provide direct client care.

Secondary Duties

• Develop and/or maintain client case plans and files, as directed and as required by funding.
• Maintain all clients identifying information in the client record.
• Maintain client confidentiality as outlined in the training module on Confidentiality.
• Accurately and timely collect all client information for required HMIS database.
• When appropriate, work with clients’ families to move clients into self-sufficiency.
• Maintain housing caseload as assigned by Case Manager Coordinator.
• Conduct at least one home visit per month for each client participating in a housing program.
• Direct case management toward client being self-sufficient within two years of entrance into housing program.
• As directed, facilitate weekly groups at the YRC for housing clients that offer skills and support.
• Perform other functions as necessary or assigned.

Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.High school diploma or equivalent required and 2 years of social services or homelessness-related experience or any combination of education, experience, and training which provides the following knowledge, skills and abilities:

• Must have State of Utah Case Manager Certification or be able to procure certification 90 days preceding hire.
• Works effectively and ethically with a diverse group of people.
• Maintains appropriate, professional boundaries with clients and co-workers.
• Exhibits clear communication skills and cooperates with others.
• Takes action and makes decisions within the scope of position responsibilities.
• Considers alternatives and consequences before making independent decisions.
• Remains calm and responds appropriately in crises.
• Proactively expands and integrates knowledge of community resources.
• Protects the safety of all information handled.
• Ability to uphold professional boundaries, confidentiality regulations, agency policies and procedures, and interact in a professional manner with a diverse workforce, clients, and the public.
• Willingness to accept supervision and direction.
• If driving is a part of the job, must be at least 21 years of age, possess a current driver’s license, have a good driving record, and be insurable on the agency liability policy.
• Must be able to pass Utah-DHS – Office of Licensing background screening and pre-employment drug screen.

Physical Demands

• Ability to lift and carry 50 lbs.
• Ability to move around the facility, interacting with clients for extended periods.
• Work is generally performed in an office environment. May entail using a computer for extended periods of time.

Submit your resume on the career page of our website:  www.voaut.org/careers.

Volunteers of America, Utah is committed to creating a diverse environment, where all people feel valued, have the opportunity to do their personal best and where leadership development is fostered. The organization is proud to be an equal opportunity and affirmative action employer. All employment decisions are based on business needs without regard to race, ethnicity, skin color, nationality, age, gender, sexual orientation, gender identity and expression, mental and developmental abilities, physical ability or religious belief. All qualified candidates are encouraged to apply.