Maintain the safety of a 22 apartment complex and provide on-site supervision, individual assistance, and support to residents living with serious mental illness. Volunteers of America, Utah is a non-profit agency that provides a bridge to self-reliance and health for vulnerable individuals and populations who struggle with homelessness, addiction and mental illness in our Wasatch Front communities.

Essential Duties

1. With assigned resident contacts, complete weekly meeting and file updates. Making sure to document and share pertinent information regarding progress. Engaging residents utilizing trauma informed and motivational interviewing practices.
2. In coordination with the Assertive Community Treatment Team, provide assistance to residents including but not limited to: assisting residents in accessing services offered at the Denver Apartments; case management, information, and referral services; educating residents regarding available services and benefits; and assisting residents in maintaining their living environments.
3. Document all case management services provided to residents.
4. Check email at the beginning of each shift and attend staff meetings.
5. Control the outside doors of the building and grant entry to residents and visitors to the property.
6. Complete hourly rounds of the building and property to identify any issues or safety concerns and have a physical presence in all areas of the program.
7. Model cultural standard in the program of cleaning up after one’s self and leaving all areas and items in an equal or better condition.
8. Complete shift log meeting form for every shift worked.
9. Complete incident reports, contact on call staff and police, when necessary, regarding unsafe or illegal activity.
10. Maintain confidentiality of residents in all interactions and keep staff areas locked when not using.

Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Diploma or GED and a minimum of 2 years of experience working in human services or a related field.
• Meet the requirements needed for case management certification in the State of Utah, refer to: https://dsamh.utah.gov/education/certification/case-management
• Attend provided trainings on motivational interviewing and trauma informed care.
• Ability to utilize all the tools provided that will assist in your work (i.e. phone, computer, fax, etc.)
• Ability to interact in a professional manner with a diverse workforce, residents, and the public.
• Excellent verbal and written communication skills; attention to detail.
• Maintain appropriate, professional boundaries with residents, volunteers and co-workers.
• Remains calm and responds appropriately in crises.
• Ability to maintain confidentiality of information.
• Ability to prioritize multiple tasks; flexibility to respond to changes.
• Organize, prioritize and independently complete multiple tasks.
• Stay current with resources available to residents
• Ability to stand or sit for extended periods of time.
• Ability to walk through the entire building and outside property, including stairs.
• Ability to stay awake for assigned shifts.
• Pass criminal background check and drug screen.

Weekend Graves: midnight - 8:30 a.m.
Rate of Pay: $17.50 per hour, this includes a $2/hour shift differential 

Full-time benefits include: paid holidays, vacation; and sick time; low priced medical, dental, vision insurance; employer paid life insurance; retirement plan with employer match.

Submit your resume on the career page of our website:  www.voaut.org/careers.

EOE / Veterans / Disabled