Lead Housing Advocate - Weigand Winter Overflow Program

Schedule: 6:30PM - 7:00AM, varied days
Pay rate: $17.00 per hour - full time employees are eligible for benefits

Volunteers of America, Utah builds a community-supported bridge that provides a path for those who are vulnerable to improve their lives and increase their self-reliance. Opportunities for advancement are available.

The Weigand Winter Overflow program exists to meet the distinctive needs of those who are experiencing homelessness by providing winter overflow shelter during the coldest months of the year. The Lead Housing Advocate is trained to carry out all duties performed by Housing Advocates and will direct the daily operations of the shift. The Team Lead will coordinate the activities of the shift; provide direct care services to clients; assure that documentation and logging is complete and accurate; and provide a safe and nurturing environment for clients and staff in accordance with licensing, agency, and contract standards

Duties include:

• The Team Lead will coordinate the activities of the shift; provide operational leadership on assigned shift; and assure documentation and logging is complete and accurate.
• Provide clear and specific information to clients regarding expectations, program activities, and schedule during their orientation and ongoing as needed.
• Assist in resolving conflicts utilizing de-escalation skills and trauma informed practices. Provide immediate and professional response to any security/safety emergency or disturbance within or immediately outside facility following appropriate policies and procedures.
• Maintaining a clean and safe facility, identifying and addressing special needs and/or referring needs to supervisor.
• Utilize a trauma informed approach when managing difficult client behaviors.
• Answer phones, greet clients and other visitors in a friendly and professional manner and provide assistance as needed.
• Utilize the onsite supervisor and the on-call system for guidance and support and follow appropriate protocol for covering shifts in the event of illness, vacation, or other time off.
• Ensure that all paperwork related to client and program activities is in accordance with licensing and contract requirements, properly completed, managed confidentially, and stored appropriately.
• Use agency vehicles to complete errands and to provide safe transportation for clients when necessary.
• Attend work on a punctual, regular, and predictable basis

Qualifications

• Familiarity with Trauma Informed Care and Housing First philosophies and willingness to incorporate them in daily work.
• High school diploma or equivalent preferred and 2 years of social services or homelessness-related experience
• Excellent customer service skills with the ability to communicate affectively and handle difficult situations with professionalism and empathy.
• Ability to uphold professional boundaries, confidentiality regulations, agency policies and procedures, and interact in a professional manner with a diverse workforce, clients, and the public.
• Willingness to accept supervision and direction
• Ability to move around the facility, interacting with clients for extended periods.
• Must be at least 21 years of age, possess a current driver’s license, have a good driving record and be insurable on the agency liability policy.
• Ability to lift and carry 25 lbs.
• Pass Utah DHS - Office of Licensing background screening for those working with vulnerable populations.

Benefits:
    Low cost medical coverage (SelectHealth), with a Health Savings Account ($300 quarterly employer contribution)
    Low cost dental and vision coverage
    $50,000 life insurance coverage
    Paid holidays, vacation, and sick time
    Retirement plan with employer match
    Employee referral program with paid time off and cash bonuses

Submit resume on the career page of our web site: www.voaut.org/careers

Volunteers of America, Utah is committed to creating a diverse environment, where all people feel valued, have the opportunity to do their personal best and where leadership development is fostered. The organization is proud to be an equal opportunity and affirmative action employer. All employment decisions are based on business needs without regard to race, ethnicity, skin color, nationality, age, gender, sexual orientation, gender identity and expression, mental and developmental abilities, physical ability or religious belief. All qualified candidates are encouraged to apply.