Receptionist - Cornerstone Counseling Center

Schedule: Full Time, Monday - Thursday 8:00am - 5:00pm, Friday 8:00am - 3:00pm
Pay: $14/hr, benefits-eligible (see below for information)

Act as the first point of contact for adolescent and adult clients in an outpatient mental health and substance use disorder counseling center. Perform work that makes a difference in the lives of others. Work closely with other front office staff and providers. Complete receptionist and clerical duties including:

• Answering phones
• Scheduling appointments
• Greeting and checking in clients
• Providing intake information to referral calls
• Collecting client fees
• Filing and data entry

You will:

• Create a safe and welcoming environment by greeting clients and visitors while maintaining a friendly, calm presence.  Direct clients/visitors to appropriate personnel. May also assist in the de-escalation of clients if a situation arises that warrants need.   
• Collect client copays and record them in database. Maintain manual log of payments and reconciles receipt register.              
• Answer incoming phone calls. Perform preliminary screening and transfer calls accordingly.  If applicable, refer out to appropriate agencies such as ARS and/or other agencies that offer services we do not provide. Take messages as needed.
• Acclimate clients to check in, program and scheduling procedures, as well as waiting room decorum as appropriate.
• Act as information source to clients and therapists.
• Maintain knowledge of daily schedules for groups and individual appointments.
• Act as a support person for clinical teams.           
• Maintain professional boundaries and client confidentiality at all times. 
• Attend work on a regular and predictable basis.

Job Requirements

• One year of reception experience working with multi-line phones
• Requires computer skills in Microsoft: Word, Excel and Outlook
• Excellent customer service skills
• Punctual, attends work on a regular basis
• Dependable, organized, with a friendly personality
• Must pass a criminal background screening and pre-employment drug test

Full-time benefits: medical and dental insurance, $50,000 life insurance, paid holidays, vacation, and sick days, 403b plan with employer match.

Volunteers of America, Utah is committed to creating a diverse environment, where all people feel valued, have the opportunity to do their personal best and where leadership development is fostered. The organization is proud to be an equal opportunity and affirmative action employer. All employment decisions are based on business needs without regard to race, ethnicity, skin color, nationality, age, gender, sexual orientation, gender identity and expression, mental and developmental abilities, physical ability or religious belief. All qualified candidates are encouraged to apply.