|Title:||Staff Manager - Women's Resource Center - Paid|
|Department:||Women's Resource Center|
|Location:||Salt Lake City, Utah|
Staff Manager - Geraldine E. King Women's Resource Center
Schedule: Full Time, FLSA Non-exempt. Benefits eligible.
Pay Range: $21/hour
Benefits: Low cost medical coverage (SelectHealth) with a Health Savings Account, low cost dental and vision coverage, $50,000 employer-provided life insurance coverage, paid holidays, vacation, sick time, and retirement plan with employer match.
Volunteers of America, Utah builds a community supported bridge that provides a path for those who are vulnerable to improve their lives and increase their self-reliance.
The Geraldine E King Women’s Resource Center provides emergency shelter and housing case management services to single women experiencing homelessness in Salt Lake County. The center will: recognize and address the distinctive needs and barriers in obtaining housing for women experiencing homelessness. The Geraldine will aim to provide a safe, resident-centered, trauma informed environment. All activities will be undertaken with the goal in assisting all residents in obtaining housing.
Position SummaryUnder the direction of the Program Director, provide daily program oversight including management of non-clinical staff; management of program services and client care, as needed; and provide a safe and nurturing environment for clients in accordance with licensing, agency and contract standards.
- Staff management
- Provide direct supervision, guidance and support to Housing Advocate Team. Implement effective on-boarding training and program orientation for all new hires with the assistance of Staff Coordinators. Also, maintain and update training handbook.
- Oversee all Housing Advocate services provided and work closely with the management team to ensure the services are housing focused and trauma informed.
- Participate in hiring, performance evaluations and disciplinary processes of Housing Advocates and direct reports.
- Identify training gaps and make training recommendations to Director; provide on the-job, task-specific training.
- Conduct monthly staff meetings and trainings to promote consistent delivery of services.
- Maintain front desk staff schedule, meet with direct reports weekly to provide support, and feedback for on-going development and thoroughly document meetings.
- Ensure adequate staffing levels are maintained, and we in compliance with licensure and conditional use requirements.
- Participate in on-call rotation
- Client Services
- Model De-escalation skills and Trauma informed practices for staff when managing difficult client behaviors.
- Ensure safe environment for staff and clients by listening to client and staff concerns, evaluating our processes and procedures to make any necessary adjustments to service delivery.
- Utilize appropriate licensing, agency and contract requirements to guide daily program operations and program development.
- Maintain and foster positive relationships with community and government entities, other resource centers, client family members, agency donors and emergency response services.
- Attends work on a regular and predictable basis.The Program Director will help create and supervise a program that will give every resident the best opportunities to receive safe emergency shelter and stabilization services and to obtain housing.
- A Bachelor’s degree, in a social services field or any equivalent combination of education, experience, and training. Other required knowledge, skills and abilities:
- Direct experience with clients experiencing homelessness.
- Must be at least 21 years of age, possess a current driver’s license and have a good driving record.
- 2 years supervisory and/or administrative experience in a social service setting.
- Familiarity with Housing First Model, Trauma Informed Care Practices, Motivational Interviewing and other best practices.
- Ability to uphold professional boundaries, agency policies and procedures, and interact in a professional manner with a diverse workforce, clients, and the public.
- Able to pass pre-employment drug screen and background check.
- Must be able to move around the building and property.
Volunteers of America, Utah is committed to creating a diverse environment, where all people feel valued, have the opportunity to do their personal best and where leadership development is fostered. The organization is proud to be an equal opportunity and affirmative action employer. All employment decisions are based on business needs without regard to race, ethnicity, skin color, nationality, age, gender, sexual orientation, gender identity and expression, mental and developmental abilities, physical ability or religious belief. All qualified candidates are encouraged to apply.