Receptionist - Family Counseling Center

Schedule: Full-time, benefits-eligible positions. Monday-Thursday 10:30am-6:30pm, Friday 9am-5pm.
Pay: $17 / hr (+$1/hr for fluency in Spanish)

Benefits: Approximate benefits package value: $20,000

• Low-cost medical, dental, and vision coverage. Health savings account. 403b retirement plan with employer match (50% match up to 3%).
• Employee Assistance Program for all employees
• 33 paid days off: 11 observed paid holidays, 12 sick days, and 10 vacation days to start. Vacation increases to 12 days after 1 year, 15 days after 2 years, and more at 5 and 9 years of service.
  • Sick and vacation time accrues hourly per pay period.
• $50,000 in employer-paid life insurance; additional coverage available.
• $1,200 annual employer contribution to your Health Savings Account (paid quarterly)
• Employee Referral Program including cash bonuses and paid time off

Volunteers of America, Utah provides community-supported paths for those who are vulnerable to improve their lives and increase their self-reliance. In alignment with our mission, VOA Utah encourages individuals with lived experience to apply. We recognize that a person’s life experiences can provide firsthand knowledge relevant to being successful in the work that we do.
 

Position Summary

Under the supervision of the Office Coordinator, the Receptionist performs receptionist and clerical support functions including answering phones, scheduling appointments, checking clients in, providing intake information to referral calls, collecting client fees, and performing a variety of support functions for Family Counseling Center staff and clinical teams. 

Essential Duties
 

• Create a safe and welcoming environment by greeting clients and visitors while maintaining a friendly, calm presence.  Direct clients/visitors to appropriate personnel. May also assist in the de-escalation of clients if a situation arises that warrants it.  
• Collect client copays and record them in database. Maintain log of payments and reconcile receipt register.              
• Assist billing staff in keeping accurate records of insurance coverage, copays, coinsurance, and eligibility for programs.
• Answer incoming phone calls. Provide information to clients. Perform preliminary screening and transfer calls accordingly.  If applicable, refer out to appropriate agencies such as ARS and/or other agencies that offer services we do not provide. Take messages as needed.
• Acclimate clients to check in, program and scheduling procedures, as well as waiting room decorum as appropriate.
• Assist clients in correctly completing needed documentation.
• Process records requests in compliance with HIPPA and 42 CFR part 2 in a timely manner.
• Act as information source to clients and therapists.
• Maintain knowledge of daily schedules for groups and individual appointments. Call waitlisted clients, schedule/delete clients from list.
• Act as a support person for clinical teams.      
• Maintain professional boundaries and client confidentiality at all times.
• Attend work on a regular and predictable basis.

Secondary Duties

• Type general agency correspondence, reports, curriculum material, forms, and additional material as requested.
• Generate letters and forms, enter and update client information in electronic medical records, including client releases. Make copies for clinical staff.
• Track program census, retention, and productivity.
• Liaison to all clinical teams: scheduling intakes, cancelling appointments, and tracking client attendance.
• Print and distribute client statements.
• Perform other functions as necessary or assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Knowledge of Microsoft Office Suite
• Knowledge of multiple phone line system
• Ability to communicate effectively with staff and clients
• Ability to work well with a team
• Ability to work in an environment that at times may be stressful
• Familiarity with the population we serve and community resources is preferred
• Experience in an office setting is preferred
• Spanish language skills preferred
• Work is generally performed in an office environment, must sit for extended periods of time
• Some light lifting, no more than 25 lbs., may be required

Submit your resume on the career page of our web site: www.voaut.org/careers

Volunteers of America, Utah is committed to creating a diverse environment, where all people feel valued, have the opportunity to do their personal best and where leadership development is fostered. The organization is proud to be an equal opportunity and affirmative action employer. All employment decisions are based on business needs without regard to race, ethnicity, skin color, nationality, age, gender, sexual orientation, gender identity and expression, mental and developmental abilities, physical ability or religious belief. All qualified candidates are encouraged to apply.