Paid Job Openings >> Youth Shelter Case Manager - Paid
Youth Shelter Case Manager - Paid
Youth Shelter Case Manager - Paid
Youth Resource Center
Salt Lake City, Utah

Youth Shelter Case Manager

Schedule: Full time, benefits-eligible! Monday through Friday 8am-5pm but will require flexibility based on client and program needs.
Pay: $20 / hr

Benefits - Approximate full-time benefits package value = $21,000+

  • Low-cost medical, dental, and vision coverage. Health savings account. 403b retirement plan with employer match (50% match up to 3%).
  • Employee Assistance Program for all employees
  • 33 paid days off: 11 observed paid holidays, 12 sick days, and 10 vacation days to start. Vacation increases to 12 days after 1 year, 15 days after 2 years, and more at 5 and 9 years of service.
    • Sick and vacation time accrue hourly per pay period.
  • $50,000 in employer-paid life insurance; additional coverage available.
  • $1,200 annual employer contribution to your Health Savings Account (paid quarterly)
  • Employee Referral Program including cash bonuses and paid time off

Mission Statement

Volunteers of America, Utah provides community-supported paths for those who are vulnerable to improve their lives and increase their self-reliance. In alignment with our mission, VOA Utah encourages individuals with lived experience to apply. We recognize that a person’s life experiences can provide firsthand knowledge relevant to being successful in the work that we do.

Position Summary:

You will be based out of the Youth Resource Center; a refuge for youth ages 15-22 experiencing homelessness, mental health conditions, and extreme disconnect from positive adult role models and who benefit greatly from the consistent support of healthy adults.This position will conduct motivational interviews with clients to evaluate their housing focused needs and goals. Make client-focused referrals to housing services, both internally and externally. Work directly with clients to help determine their best course of action while connecting to community partners for healthcare, legal needs, education, benefits, and employment.

Essential Duties
  • Maintain a caseload of up to 20 shelter clients. You will be the point person for all of these clients, meaning that you will be responsible for all their services in the center. This includes housing, employment, education, healthcare, legal services, state/federal services, and more. An effective case manager will develop a plan with each client for what they want to work on with our services and assist clients in reaching their stated goals.
  • Assist clients in developing goals/service plan that will help them overcome homelessness, identify and address barriers to housing.
  • Reach out to/check-in with case managed clients at least once a week.
  • Frequency of meetings with clients on caseload expectation of at least once a week. Communicate and uphold this expectation with clients.
  • Help clients secure housing by supporting them with each step of the process (Fill out application, request app fee, turn in application to property manager, and repeat if needed).
  • Meet with supervisor biweekly to update on caseload and trouble shoot any issues.
  • Participate in regularly scheduled clinical case review to ensure appropriate case/service planning, and referral of clients to the most appropriate service provider.
  • Provide direct, Trauma Informed Care case management services to clients, including crisis intervention, outreach, ongoing assessments, goal setting, creative problem solving, agency and community resource utilization, and network building.
  • Identify priority needs, (i.e. pregnant, IV/IM drug user, dual diagnosis, and other medical conditions) and coordinate services with community partners as needed.
  • Attend weekly staff/clinical staffing meetings and other meetings as assigned.
  • Assist in resolving conflicts utilizing de-escalation skills and trauma informed practices. Also provides immediate and professional response to any security /safety emergency or disturbance within or on facility property following appropriate policies and procedures.
  • Keep records, case management notes, and statistical data as required and participate in research and/or special projects as needed.
  • Evaluate your own performance to increase effectiveness as a Housing Case Manager.
  • Use agency vehicles to provide transportation.
  • Engage in training opportunities for professional development and seek out skills building community resources.
  • A degree in the field of social services/science (i.e. social work, psychology, anthropology, sociology, public health, etc.) and two years’ experience working in the social services field preferred.
  • Must be able to qualify and pass Utah Department of Human Services Case Management Certification within 60 days of being hired.
  • Ability to uphold professional boundaries, confidentiality regulations, agency policies and procedures, and interact in a professional manner with a diverse workforce, clients, and the public.
  • Ability to utilize Trauma Informed practices to act and make sound decisions within the scope of position responsibilities as well as reach out for supervision for major situations.
  • Willingness to accept supervision and direction.
  • Ability to move around the facility and interact with clients for extended periods.
  • Must be at least 21 years of age, possess a current driver’s license, have a good driving record and be insurable on the agency liability policy.
  • Must be able to pass Utah-DHS – Office of Licensing background screening and pre-employment drug screen.
Submit your resume on the career page of our website:

Volunteers of America, Utah is committed to creating a diverse environment, where all people feel valued, have the opportunity to do their personal best and where leadership development is fostered. The organization is proud to be an equal opportunity and affirmative action employer. All employment decisions are based on business needs without regard to race, ethnicity, skin color, nationality, age, gender, sexual orientation, gender identity and expression, mental and developmental abilities, physical ability or religious belief. All qualified candidates are encouraged to apply.
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