Youth Housing Case Manager 

Schedule: Full time, benefits-eligible! Monday through Friday 8am-5pm but will require flexibility based on client and program needs.
Pay: $18 / hr

Benefits - Approximate full-time benefits package value = $21,000+

• Low-cost medical, dental, and vision coverage. Health savings account. 403b retirement plan with employer match (50% match up to 3%).
• Employee Assistance Program for all employees
• 33 paid days off: 11 observed paid holidays, 12 sick days, and 10 vacation days to start. Vacation increases to 12 days after 1 year, 15 days after 2 years, and more at 5 and 9 years of service.
  • Sick and vacation time accrue hourly per pay period.
• $50,000 in employer-paid life insurance; additional coverage available.
• $1,200 annual employer contribution to your Health Savings Account (paid quarterly)
• Employee Referral Program including cash bonuses and paid time off

Mission Statement

Volunteers of America, Utah provides community-supported paths for those who are vulnerable to improve their lives and increase their self-reliance.

Position Summary:

You will be based out of the Youth Resource Center; a refuge for youth ages 15-22 experiencing homelessness, mental health conditions, and extreme disconnect from positive adult role models and who benefit greatly from the consistent support of healthy adults.This position will provide consistent, individualized, and thorough case management services to clients served, with the end goal of clients transitioning from the YRC to independent and stable living.

Essential Duties

• Assist residents in completing the referral and initial application process, as well as the annual recertification requirements.
• Assist residents in their housing search to find a unit where they can use their CoC voucher. 
• Provide the property manager of the resident’s unit with contact information, and regularly check in with the property manager, so that the case manager can be informed in the event that concerns or problems arise.
• Provide ongoing case management and service coordination, including regular home visits (at least once monthly) for as long as the resident is receiving rental assistance through the CoC Program. Clients with critical needs should be engaged with more than once a month.
• Develop an individualized case management plan.
• Intervene in the event that a resident’s behavior is jeopardizing their housing, or if critical concerns arise regarding their health or safety. In the event that a resident is evicted, the case manager will help the resident to find new housing to reduce the chances of returning to homelessness or ensure returns to homelessness are rare, brief, and nonrecurring.
• Notify the Housing Connect CoC Program if there are changes in staffing, such as when a resident’s case manager changes.
• Work with the resident and Housing Connect to create a transition plan and find an alternative supportive services provider in the event that the case manager or agency can no longer provide case management.
• Maintain up-to-date resident files (i.e. HMIS Client Track) documenting resident contact and provision of services, and all related documents and records to assure proper accounting of services and performance. 
• Provide CoC Supportive Housing Coordinator with documentation of changes to household, such as changes in employment or notices from property management (i.e. lease violations), in a timely manner.
• Oversee set aside units at Bud Bailey and help with wrap around Case Management services at for YRC Bud Bailey clients.
• Coordinate with Bud Bailey property management to ensure client compliance and success.

Qualifications

A degree in the field of social services and three years’ experience working in the social services field or any combination of education, experience, and training which provides the following knowledge, skills and abilities:
 

• Must have State of Utah Case Manager Certification or be able to procure certification 90 days preceding hire.
• Works effectively and ethically with a diverse group of people.
• Maintains appropriate, professional boundaries with clients and co-workers.
• Exhibits clear communication skills and cooperates with others.
• Takes action and makes decisions within the scope of position responsibilities.
• Considers alternatives and consequences before making independent decisions.
• Remains calm and responds appropriately in crises.
• Proactively expands and integrates knowledge of community resources.
• Protects the safety of all information handled.

Submit your resume on the career page of our website:  www.voaut.org/careers.

Volunteers of America, Utah is committed to creating a diverse environment, where all people feel valued, have the opportunity to do their personal best and where leadership development is fostered. The organization is proud to be an equal opportunity and affirmative action employer. All employment decisions are based on business needs without regard to race, ethnicity, skin color, nationality, age, gender, sexual orientation, gender identity and expression, mental and developmental abilities, physical ability or religious belief. All qualified candidates are encouraged to apply.