Housing Advocate - Homeless Resource Center Overflow
Women's Resource Center
Salt Lake City, Utah
Housing Advocate - Winter Overflow
Available shifts include:
Swing Shift: 4:00 PM - 12:30 AM
Grave Shift: 12:00 AM - 8:30 AM
Full and part time positions. Opportunities for advancement and continued employment after winter are available.
Pay rate: $18/hr for swing and grave shift hours ($17 / hour plus $1 / hr shift differential)
Full Time Benefits - Approximate full-time benefits package value = $19,000+:
- Low-cost medical, dental, and vision coverage. Health savings account. 403b retirement plan with employer match (50% match up to 3%).
- Employee Assistance Program for all employees
- 33 paid days off: 11 observed paid holidays, 12 sick days, and 10 vacation days to start. Vacation increases to 12 days after 1 year, 15 days after 2 years, and more at 5 and 9 years of service.
- Sick and vacation time accrue hourly per pay period.
- $50,000 in employer-paid life insurance; additional coverage available.
- $1,200 annual employer contribution to your Health Savings Account (paid quarterly)
- Employee Referral Program including cash bonuses and paid time off
Volunteers of America, Utah builds a community-supported bridge that provides a path for those who are vulnerable to improve their lives and increase their self-reliance.
The Geraldine E. King Women's Resource Center exists to meet the distinctive needs of women who are experiencing homelessness by providing shelter, case management, life skills training, and connection to community services and resources with the ultimate goal of assisting all clients in obtaining safe and stable housing. Housing Advocates in this role will have the opportunity to provide warm, safe, overnight shelter through our winter overflow program to women experiencing homelessness. Housing Advocates work as a team toward the shared goal of helping every resident obtain housing.
- Provide quality customer service to clients accessing shelter and deliver services with safety, respect and effectiveness.
- Provide clear and specific information to clients regarding expectations, program activities and schedule during their orientation and ongoing as needed.
- Assist in resolving conflicts utilizing de-escalation skills and trauma informed practices. Provide immediate and professional response to any security /safety emergency or disturbance within or immediately outside facility following appropriate policies and procedures.
- Assist in maintaining a clean and safe facility, identifying and addressing special needs and/or referring needs to supervisor.
- Utilize a trauma informed approach when managing difficult client behaviors.
- Answer phones, greet clients, volunteers, donors, and other visitors in a friendly and professional manner and provide assistance as needed.
- Ensure that all paperwork related to client and program activities is in accordance with licensing and contract requirements, properly completed, managed confidentially, and stored appropriately.
- Use agency vehicles to complete errands and to provide safe transportation for clients when necessary.
- High School Diploma or GED
- Demonstrated proficiency with Microsoft Outlook, Word, Excel, and other software such as client information databases.
- Ability to uphold professional boundaries, confidentiality regulations, agency policies and procedures, and interact in a professional manner with a diverse workforce, clients, and the public.
- Willingness to accept supervision and direction.
- Ability to move around the facility, interacting with clients for extended periods.
- Ability to lift and carry 50 lbs.
- Pass Utah DHS - Office of Licensing background screening for those working with vulnerable populations.
- Strong written and verbal skills in the English language. Bilingual English-Spanish preferred.
Submit resume on the career page of our web site: www.voaut.org/careers
Volunteers of America, Utah is committed to creating a diverse environment, where all people feel valued, have the opportunity to do their personal best and where leadership development is fostered. The organization is proud to be an equal opportunity and affirmative action employer. All employment decisions are based on business needs without regard to race, ethnicity, skin color, nationality, age, gender, sexual orientation, gender identity and expression, mental and developmental abilities, physical ability or religious belief. All qualified candidates are encouraged to apply.
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