Paid Job Openings >> Homeless Outreach Case Manager - Paid
Homeless Outreach Case Manager - Paid
Title:Homeless Outreach Case Manager - Paid
Department:Homeless Outreach Program
Location:Salt Lake City, Utah

Homeless Outreach Case Manager - Homeless Outreach Program

Schedule: Full Time - 40 hrs/week - Benefits Eligible!
Pay Rate: $18/hour


Benefits - Approximate full-time benefits package value = $19,000+:

  • Low-cost medical, dental, and vision coverage. Health savings account. 403b retirement plan with employer match (50% match up to 3%).
  • Employee Assistance Program for all employees
  • 33 paid days off: 11 observed paid holidays, 12 sick days, and 10 vacation days to start. Vacation increases to 12 days after 1 year, 15 days after 2 years, and more at 5 and 9 years of service.
    • Sick and vacation time accrue hourly per pay period.
  • $50,000 in employer-paid life insurance; additional coverage available.
  • $1,200 annual employer contribution to your Health Savings Account (paid quarterly).
  • Employee Referral Program including cash bonuses and paid time off.

Volunteers of America, Utah builds a community-supported bridge that provides a path for those who are vulnerable to improve their lives and increase their self-reliance.

This position provides outreach case management services to unsheltered individuals and/or families in Salt Lake City. Additionally they will work to engage and educate community members on homelessness issues. Objectives will be to create supportive relationships with homeless individuals through street outreach and provide case management support towards individual stabilization and permanent housing. In addition case management will engage in productive conversations with community members helping them to gain a better understanding of homelessness issues and empowering them to participate in resolutions. 

Essential Duties

  • Provide case management services to clients.
  • Participate in regularly scheduled staff meetings, clinical case reviews, and/or interagency case consultations in order to ensure appropriate case planning and referral of clients to the most appropriate service provider.
  • Assist clients with necessary supportive services, including medical, housing, benefits, mental health, and employment services.
  • Assess client needs utilizing the SPDAT vulnerability assessment tool, or other tools as directed, on a regular basis to track client progress and assist in clients accessing emergency shelter and/ or housing.
  • Assess medical emergencies, contact emergency medical, and utilize Naloxone kits when appropriate. Complete an incident report on all emergency or critical incidents by the end of each shift.
  • Utilize de-escalation skills to manage client crises as outlined in the agency’s training module on verbal de-escalation.
  • Ensure that client files and related paperwork are maintained in accordance with licensing and contract requirements.
  • Manage purchase receipts and submit them in a timely manner.
  • Work with team on community education, training, response, and problem solving around homelessness issues in Salt Lake city.


  • Ability to learn and utilize software programs in use by VOA.
  • One year of work experience in a related field, bachelor's degree, or equivalent combination.
  • Ability to establish appropriate, professional boundaries with clients, coworkers, neighborhood partners and the general public.
  • Ability to prioritize multiple tasks; flexibility to respond to changes and responds appropriately to crisis situations.
  • Ability to drive company vehicle; possess a current driver’s license and have a good driving record.
  • Ability to work with clients regardless of age, ethnicity, socioeconomic status, and/or sexual orientation, etc.
  • Ability to work in a team environment.
  • Ability to work in a professional manner with community members, governing officials, and community partners.
  • Ability to perform outreach in extreme weather conditions, including summer heat and winter snow; be willing and able to perform outreach on foot approximately five miles per day while wearing a backpack with supplies.  Must be able to lift 50 Ibs.

Apply on the career page of our web site:

Volunteers of America, Utah is committed to creating a diverse environment, where all people feel valued, have the opportunity to do their personal best and where leadership development is fostered. The organization is proud to be an equal opportunity and affirmative action employer. All employment decisions are based on business needs without regard to race, ethnicity, skin color, nationality, age, gender, sexual orientation, gender identity and expression, mental and developmental abilities, physical ability or religious belief. All qualified candidates are encouraged to apply.

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