Advocate - Weigand Winter Overflow - Paid
Weigand Winter Overflow
Salt Lake City, Utah
Housing Advocate - Weigand Winter Overflow Program
Schedule: 6:30PM - 7:00AM, varied days
Pay rate: $16.00 - full time employees are eligible for benefits
Volunteers of America, Utah builds a community-supported bridge that provides a path for those who are vulnerable to improve their lives and increase their self-reliance. Opportunities for advancement are available.
The Weigand Winter Overflow program exists to meet the distinctive needs of those who are experiencing homelessness by providing winter overflow shelter during the coldest months of the year. Housing Advocates will perform direct, front-line services through a wide variety of duties relating to providing a safe environment for individuals entering the Weigand Winter Overflow shelter. Housing Advocates will assist clients with daily activities such as program orientation, client check-ins, security screening etc. Housing Advocates will be trained to provide intake and diversion services if other staff are unavailable.
- Provide quality customer service to clients accessing shelter and deliver services with safety, respect and effectiveness.
- Provide clear and specific information to clients regarding expectations, program activities and schedule during their orientation and ongoing as needed.
- Set up and take down beds in sleeping area, clean and maintain sleeping area and other areas as needed.
- Assist in resolving conflicts utilizing de-escalation skills and trauma informed practices. Provide immediate and professional response to any security /safety emergency or disturbance within or immediately outside facility following appropriate policies and procedures.
- Assist in maintaining a clean and safe facility, identifying and addressing special needs and/or referring needs to supervisor.
- Utilize a trauma informed approach when managing difficult client behaviors.
- Answer phones, greet clients, and other visitors in a friendly and professional manner and provide assistance as needed.
- Utilize the onsite supervisor and the on-call system for guidance and support and follow appropriate protocol for covering shifts in the event of illness, vacation, or other time off.
- Ensure that all paperwork related to client and program activities is in accordance with licensing and contract requirements, properly completed, managed confidentially, and stored appropriately.
- Attend work on a punctual, regular, and predictable basis.
- Familiarity with Trauma Informed Care and Housing First philosophies helpful and willingness to incorporate them in your daily work.
- Excellent customer service skills with the ability to communicate effectively and handle difficult situations with professionalism and empathy.
- Demonstrated proficiency with Microsoft Outlook, Word, Excel, and other software such as client information databases.
- Ability to uphold professional boundaries, confidentiality regulations, agency policies and procedures, and interact in a professional manner with a diverse workforce, clients, and the public.
- Willingness to accept supervision and direction.
- Ability to move around the facility, interacting with clients for extended periods.
- Must be at least 21 years of age, possess a current driver’s license, have a good driving record and be insurable on the agency liability policy.
- Ability to lift and carry 50 lbs.
- Pass Utah DHS - Office of Licensing background screening for those working with vulnerable populations.
- Strong written and verbal skills in the English language. Bilingual English-Spanish preferred.
Low cost medical coverage (SelectHealth), with a Health Savings Account ($300 quarterly employer contribution)
Low cost dental and vision coverage
$50,000 life insurance coverage
Paid holidays, vacation, and sick time
Retirement plan with employer match
Employee referral program with paid time off and cash bonuses
Submit resume on the career page of our web site: www.voaut.org/careers
Volunteers of America, Utah is committed to creating a diverse environment, where all people feel valued, have the opportunity to do their personal best and where leadership development is fostered. The organization is proud to be an equal opportunity and affirmative action employer. All employment decisions are based on business needs without regard to race, ethnicity, skin color, nationality, age, gender, sexual orientation, gender identity and expression, mental and developmental abilities, physical ability or religious belief. All qualified candidates are encouraged to apply.
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