Youth Shelter Case Manager 

Schedule: Full time, benefits-eligible! Monday through Friday 8am-5pm but will require flexibility based on client and program needs.
Pay: $20 / hr

Benefits - Approximate full-time benefits package value = $21,000+

• Low-cost medical, dental, and vision coverage. Health savings account. 403b retirement plan with employer match (50% match up to 3%).
• Employee Assistance Program for all employees
• 33 paid days off: 11 observed paid holidays, 12 sick days, and 10 vacation days to start. Vacation increases to 12 days after 1 year, 15 days after 2 years, and more at 5 and 9 years of service.
  • Sick and vacation time accrue hourly per pay period.
• $50,000 in employer-paid life insurance; additional coverage available.
• $1,200 annual employer contribution to your Health Savings Account (paid quarterly)
• Employee Referral Program including cash bonuses and paid time off

Mission Statement

Volunteers of America, Utah provides community-supported paths for those who are vulnerable to improve their lives and increase their self-reliance. In alignment with our mission, VOA Utah encourages individuals with lived experience to apply. We recognize that a person’s life experiences can provide firsthand knowledge relevant to being successful in the work that we do.

Program Mission

To recognize and meet the distinctive needs of youth ages 18-24 who are experiencing homelessness by providing stable housing, mental health care, case management, life skills training, and connection to community services and resources with the ultimate goal of assisting all clients in obtaining and sustaining safe and stable housing.

 

Position Summary

To provide consistent, individualized, and thorough case management services to clients at the Youth Resource Center with the goal of clients obtaining stable housing solutions.

 

Essential Duties

• Engage with youth to create individualized housing focused case plans to support youths’ desired outcomes. Provide weekly check-ins to all clients on case load and complete case notes for each interaction
• Utilize the housing first model when working with youth to create sustainable and trauma informed solutions to homelessness
• Engage with clients to complete intakes to the Youth Resource Center and orient new intakes to shelter services
• Provide culturally responsive services to youth experiencing homelessness
• Ability to interact with clients by demonstrating genuine empathy, concern and understanding of clients and their difficulties while maintaining professional boundaries
• Build and maintain positive relationships with community partners and attend community meetings to advocate for youth driven solutions
• Ensure that all paperwork related to each case is properly completed, managed, and confidentially stored in the appropriate location.
• Assist with on-call support on a regular rotation
• Maintain adherence to client rules and program expectations
• Regularly attend team meetings and trainings
• Use agency vehicles to provide safe transportation to clients as necessary for work duties
• Submit all paperwork in a timely manner and records important notes in shift change log, UHMIS or other documents as appropriate
• Ensure a safe environment for staff, volunteers, and clients and assesses medical emergencies and provides CPR/First Aid as needed.
• Exhibit professional boundaries with clients and empower youth towards self-sufficiency
• Attend work as scheduled and arrive at the designated time.  
  • Work must be performed on-site at the Youth Resource Center due to the need to provide direct client care.
• Perform other functions as necessary or assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. High school diploma or equivalent required and 2 years of social services or homelessness-related experience or any combination of education, experience, and training which provides the following knowledge, skills and abilities:

• Proficiency in Microsoft Office programs
• Must be able to qualify and pass Utah Department of Human Services Case Management Certification within 60 days of being hired.
• Ability to utilize Trauma Informed Care and Housing First practices to act and make sound decisions within the scope of position responsibilities as well as reach out for supervision when necessary.
• Ability to uphold professional boundaries, confidentiality regulations, agency policies and procedures, and interact in a professional manner with a diverse workforce, clients, and the public.
• Willingness to accept supervision and direction.
• If driving is a part of the job, must be at least 21 years of age, possess a current driver’s license, have a good driving record, and be insurable on the agency liability policy.
• Must be able to pass Utah-DHS – Office of Licensing background screening and pre-employment drug screen.

 

Physical Demands

• Ability to lift and carry 25 lbs.
• Ability to move around the facility, interacting with clients for extended periods.
• Work is generally performed in an office environment.  May entail using a computer for extended periods of time.

Submit your resume on the career page of our website:  www.voaut.org/careers.

Volunteers of America, Utah is committed to creating a diverse environment, where all people feel valued, have the opportunity to do their personal best and where leadership development is fostered. The organization is proud to be an equal opportunity and affirmative action employer. All employment decisions are based on business needs without regard to race, ethnicity, skin color, nationality, age, gender, sexual orientation, gender identity and expression, mental and developmental abilities, physical ability or religious belief. All qualified candidates are encouraged to apply.