|Title:||Resource Center Clinical Services Manager|
|Department:||Women's Resource Center|
|Location:||Salt Lake City, Utah|
Clinical Services Manager
Schedule: Full Time, FLSA Exempt. Monday - Friday 8:30am-5pm. Participation in a rotating after-hours on-call schedule is required, to manage crises and respond to staff questions. This position may be called on to assist with shift coverage during staff shortages.
Pay Range: $21 - $24.50 per hour DOE (Annualized: $43,680 - $50,960)
Volunteers of America, Utah provides a bridge to self-reliance and health for vulnerable individuals and populations who struggle with homelessness, addiction and mental illness in our Wasatch Front communities.
- Provide direct supervision and ongoing evaluation of a diverse team of Housing Case Managers.
- Create, update and maintain effective on-boarding training for all housing case managers.
- Hire and train staff as needed and provide consistent supervision for assigned direct reports.
- Assist Housing Case Managers with setting strengths-based, achievable goals targeting quick and stable housing solutions; providing thorough and individualized support based on each client’s unique needs and barriers; maintaining focus on Housing First approaches to sheltering and supporting individuals back into housing.
- Communicate with community partners and relevant internal and external teams to coordinate quick and efficient access to community resources for staff and clients alike.
- Review, on an ongoing basis, the services being offered at the Women’s Resource Center and develop new programs and/or services as need emerge.
- Assist Program Director in analyzing program data and adjust scope and direction of program as needed to improve efficiency and increase positive outcomes.
- Work with Program Director to ensure proper implementation of various program grants, monitor ongoing work to support grant requirements and report on outcomes regularly.
- Work with staff to develop new and innovative ways to engage with clients.
- Lead weekly clinical staffing with housing case managers.
- A Master’s degree and licensure in a social services field, or any equivalent combination of education, experience, and training, is preferred.
- Direct experience working with individuals experiencing homelessness.
- Must be at least 21 years of age, possess a current driver’s license, have a good driving record and be insurable on the agency liability policy.
- 2 years supervisory and administrative experience in a social service setting preferred.
- Knowledge of mental health and substance use disorder treatment best practices.
- Knowledge and understanding of Housing First philosophy, Motivational Interviewing techniques, Stages of Change models, Trauma Informed Care principles and how to operationalize them within an emergency shelter for women.
- Ability to uphold professional boundaries, agency policies and procedures, and interact in a professional manner with a diverse workforce, clients, and the public.
- Ability to interact with clients and staff by demonstrating genuine empathy, concern and understanding of their experience while maintaining professional boundaries.
- Experience with Client Track and HMIS database preferred.
- Ability to move around the facility, interacting with clients for extended periods.