Housing Case Manager - Homeless Outreach Program

Schedule: Full Time, benefits eligible (see below)
Pay Rate: $20/hour

Benefits - Approximate full-time benefits package value = $21,000+:

• Low-cost medical, dental, and vision coverage. Health savings account. 403b retirement plan with employer match (50% match up to 3%).
• Employee Assistance Program for all employees
• 33 paid days off: 11 observed paid holidays, 12 sick days, and 10 vacation days to start. Vacation increases to 12 days after 1 year, 15 days after 2 years, and more at 5 and 9 years of service.
  • Sick and vacation time accrue hourly per pay period.
• $50,000 in employer-paid life insurance; additional coverage available.
• $1,200 annual employer contribution to your Health Savings Account (paid quarterly)
• Employee Referral Program including cash bonuses and paid time off.
• Paid training -- training required for this position must be completed within 4 months of hire.

Volunteers of America, Utah provides community-supported paths for those who are vulnerable to improve their lives and increase their self-reliance. In alignment with our mission, VOA Utah encourages individuals with lived experience to apply. We recognize that a person’s life experiences can provide firsthand knowledge relevant to being successful in the work that we do.

The Homeless Outreach Team meets the needs of Salt Lake County’s Homeless population through assisting those who are experiencing unsheltered Homelessness. Those who we serve include: single individuals; domestic violence victims, individuals with behavioral health disorders; individuals who may be medical frail, and/or exiting prison or jail, and those who have diverse needs and challenges.

In this position as a Housing Case Manager you will be working with formerly homeless individuals to provide housing support and case management services with the goal to help these individual stabilize and maintain their housing. As a Housing Case Manager you will provide consistent, individualized, and thorough case management services to individuals in a scattered site housing model using Housing First principles.

Essential Duties

• Assist clients in developing goals/service plan that will help them overcome homelessness, identify and address barriers to obtaining/maintaining housing.
• Assist clients with housing searches and property management engagement and maintain regular communication with property management.
• Identify priority needs, (i.e. pregnant, IV/IM drug user, dual diagnosis, and other medical conditions) and coordinate services as needed.
• Participate in regularly scheduled clinical case reviews in order to ensure appropriate case planning and referral of clients to the most appropriate service provider.
• Provide direct, Trauma Informed Care case management services to clients, including crisis intervention, outreach, ongoing assessments (i.e. VI-SPDAT, SPDAT, Lethality Assessment etc.), goal setting, creative problem solving, agency and community resource utilization, and network building.
• Keep records, case management notes, and statistical data as required and participate in research and/or special projects as needed, as directed and both timely and consistently.
• Maintain a positive working relationship with landlords, local housing authority, team members, and all other community partners or stakeholders.
• Assist in resolving conflicts utilizing de-escalation skills and trauma informed practices. Also provides immediate and professional response to any security /safety emergency following appropriate policies and procedures.
• Attend work on a punctual, regular, and predictable basis.
• Evaluate own performance to increase effectiveness as a Housing Case Manager.
• Assist clients with moving belonging into housing.
• Use agency vehicles to provide transportation.