Motel Program Supervisor and Case Manager

Volunteers of America, Utah builds a community-supported bridge that provides a path for those who are vulnerable to improve their lives and increase their self-reliance. Opportunities for advancement are available.

The Geraldine E. King Women's Resource Center exists to meet the distinctive needs of women who are experiencing homelessness by providing shelter, case management, life skills training, and connection to community services and resources. The Outreach & Housing Supervisor/Case Manager of the Motel program is trained to carry out all duties performed by the Seasonal Outreach & Case Managers and will direct the daily operations of the shift. The Lead will coordinate the activities of the shift; provide direct care services to clients; assure that documentation and contract requirements are met.

• Coordinate the activities of the team; provide operational leadership; and assure documentation and tracking is complete and accurate.
• Act as the point person for motel coordination and communication, problem solving as needed.
• Management of staff schedules when staff call out sick or are unable to attend meetings.
• Work to Identify clients and facilitating their transition into the program.
• Provide training for staff on best practices in working with the homeless population, community triage and housing process and access and referral to community resources to further the goal of making homelessness brief, rare and non-reoccurring.
• Supervision of team of approximately 4 with staff members.
• Continuously monitor homeless services program strategies and work with the Program Director to ensure service delivery is effective and that clients are progressing towards safe and stable housing options.
• Maintain a case management case load, assisting clients with necessary supportive services, including medical, housing, benefits, mental health, and employment services.
• Interview applicants for open positions. Provide regularly scheduled individual supervision, performance evaluations, and disciplinary processes with direct reports.
• Create and maintain positive working relationships with service providers, community and government partners and other stake holders to support, assist with homeless population linkage to services.
• Oversee and/or participate in crisis intervention services.
• Assist clients that are residing in overflow housing and motels to follow through with housing plan and/or to develop goals/service plan that will help them overcome homelessness, identify and address barriers to housing.
• Provide direct, Trauma Informed Care case management services to clients, including crisis intervention, outreach, ongoing assessments (i.e. VI-SPDAT, SPDAT, Lethality Assessment etc.), goal setting, creative problem solving, agency and community resource utilization, and network building.
• Identify priority needs, (i.e. pregnant, IV/IM drug user, dual diagnosis, and other medical conditions) and coordinate services as needed.
• Assist in resolving conflicts utilizing de-escalation skills and trauma informed practices. Provide immediate and professional response to any security /safety emergency or disturbance following appropriate policies and procedures.
• Keep records, case management notes, and statistical data as required and participate in research and/or special projects as needed.

Qualifications

• Must qualify for and pass Utah Department of Human Services Case Management Certification within 60 days of being hired.
• Social services degree and two years experience working in the social services field, or an equivalent combination of education and experience.
• Familiarity with Trauma Informed Care, Motivational Interviewing and Housing First philosophies and willingness to incorporate them in daily work.
• Ability to uphold professional boundaries, confidentiality regulations, and interact in a professional manner with a diverse workforce, clients, and the public.
• Ability to utilize Trauma Informed practices to act and make sound decisions within the scope of position responsibilities as well as reach out for supervision for major situations.
• Willingness to accept supervision and direction.
• Ability to move around the facility and interact with clients for extended periods.
• Must be at least 21 years of age, possess a current driver’s license, have a good driving record and be insurable on the agency liability policy.
• Ability to lift and carry 25 lbs.
• Must be able to pass criminal background check (through Utah DHS - Office of Licensing Direct Access Clearance System).

Full-time benefits include:
    Low cost medical coverage (SelectHealth), with a Health Savings Account ($300 quarterly employer contribution)
    Low cost dental and vision coverage
    $50,000 life insurance coverage
    Paid holidays, vacation, and sick time
    Retirement plan with employer match

Submit resume on the career page of our web site: www.voaut.org/careers

Volunteers of America, Utah is committed to creating a diverse environment, where all people feel valued, have the opportunity to do their personal best and where leadership development is fostered. The organization is proud to be an equal opportunity and affirmative action employer. All employment decisions are based on business needs without regard to race, ethnicity, skin color, nationality, age, gender, sexual orientation, gender identity and expression, mental and developmental abilities, physical ability or religious belief. All qualified candidates are encouraged to apply.