Paid Job Openings >> Supervisor - Homeless Outreach City Team
Supervisor - Homeless Outreach City Team
Title:Supervisor - Homeless Outreach City Team
Department:Homeless Outreach Program
Location:Salt Lake City, Utah

City Outreach Supervisor - Homeless Outreach Program

Rate of pay: $22 / hr
Schedule: Full Time, benefits-eligible - 40 hrs/week.


Benefits - Approximate full-time benefits package value = $22,000+

  • Low-cost medical, dental, and vision coverage. Health savings account. 403b retirement plan with employer match (50% match up to 3%).
  • Employee Assistance Program for all employees
  • 33 paid days off: 11 observed paid holidays, 12 sick days, and 10 vacation days to start. Vacation increases to 12 days after 1 year, 15 days after 2 years, and more at 5 and 9 years of service.
    • Sick and vacation time accrue hourly per pay period.
  • $50,000 in employer-paid life insurance; additional coverage available.
  • $1,200 annual employer contribution to your Health Savings Account (paid quarterly)
  • Employee Referral Program including cash bonuses and paid time off

Volunteers of America, Utah builds a community-supported bridge that provides a path for those who are vulnerable to improve their lives and increase their self-reliance.

This position assists the Director in providing daily program oversight including management of program staff and provides care coordinator and case management services including housing and benefits assistance to unsheltered individuals and/or families in Salt Lake City. Assist the Director to ensure that the program is working in accordance to agency and contract standards. Provide community trainings and work to engage the community in productive conversations around homelessness and related issues.

Essential Duties
  • Provide training for staff on best practices in working with unsheltered and homeless population, community triage and housing process and access and referral to community resources to further the goal of making homelessness brief, rare and non-reoccurring.
  • Supervise Outreach staff and implement effective on-boarding training, program orientation for all new hires, and maintain/update training materials.
  • Support staff development by facilitating training on a variety of best/evidenced based topics such as Stages of Change, Housing First, Motivational Interviewing etc. that could enhance the work staff do with clients.
  • Maintain staff schedule, meet with direct reports weekly to provide support and feedback for on-going development and thoroughly document meetings. 
  • Maintain and oversee data collection, grant reports, City Outreach reports, and grant compliance timely and accurately.
  • Attends community meetings as needed to enhance the work of the outreach team and/or continuum of homeless services.
  • Continuously monitor homeless services program strategies and work with the Program
  • Director to ensure service delivery is effective and that clients are progressing towards safe and stable housing options or shelter services.
  • Collaborate with Program Director to provide community education, training, and problem solving around homelessness issues in Salt Lake City.
  • Evaluate unsheltered individuals for appropriate linkage to housing, health and other resources to help resolve homelessness and referrals to community partners.
  • Assist team as needed in actively engage in providing direct client service with those experiencing unsheltered homelessness.
  • Direct experience with homeless clients.
  • Bachelor's Degree in a social services field or equivalent experience, education, and training.
  • 3 years supervisory and administrative experience in a social service setting.
  • Proficient in Microsoft Office
  • Knowledge and understanding of Motivational Interviewing techniques, Stages of Change models, Trauma Informed Care principles preferred.
  • Ability to uphold professional boundaries, agency policies and procedures, and interact in a professional manner with a diverse workforce, clients, and the public.
  • Ability to interact with clients and staff by demonstrating genuine empathy, concern and understanding of their experience while maintaining professional boundaries.
  • Ability to work in a professional manner with community members, governing officials, and community partners.
  • Ability to perform outreach in extreme weather conditions, including summer heat and winter snow; be willing and able to perform outreach on foot approximately five miles per day while wearing a backpack with supplies. Must be able to lift 25 Ibs.
  • Must be at least 21 years of age, possess a current driver’s license and have a good driving record.

Submit your resume on the career page of our web site:

Volunteers of America, Utah is committed to creating a diverse environment, where all people feel valued, have the opportunity to do their personal best and where leadership development is fostered. The organization is proud to be an equal opportunity and affirmative action employer. All employment decisions are based on business needs without regard to race, ethnicity, skin color, nationality, age, gender, sexual orientation, gender identity and expression, mental and developmental abilities, physical ability or religious belief. All qualified candidates are encouraged to apply.   
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