Paid Job Openings >> Outreach Care Coordinator / Case Manager - Paid
Outreach Care Coordinator / Case Manager - Paid
Title:Outreach Care Coordinator / Case Manager - Paid
Department:Homeless Outreach Program
Location:Salt Lake City, Utah

SLC Outreach Care Coordinator / Case Manager - Homeless Outreach Program

Schedule: Full Time - 40 hrs/week - benefits eligible!
Pay Rate: $20 / hour

Benefits - Approximate full-time benefits package value = $21,000+:

  • Low-cost medical, dental, and vision coverage. Health savings account. 403b retirement plan with employer match (50% match up to 3%).
  • Employee Assistance Program for all employees
  • 33 paid days off: 11 observed paid holidays, 12 sick days, and 10 vacation days to start. Vacation increases to 12 days after 1 year, 15 days after 2 years, and more at 5 and 9 years of service.
    • Sick and vacation time accrue hourly per pay period.
  • $50,000 in employer-paid life insurance; additional coverage available.
  • $1,200 annual employer contribution to your Health Savings Account (paid quarterly)
  • Employee Referral Program including cash bonuses and paid time off

Volunteers of America, Utah provides community-supported paths for those who are vulnerable to improve their lives and increase their self-reliance.

The Homeless Outreach program is a dynamic and unique team. Our staff work autonomously out in the community to assist clients with basic needs, case management and referrals to higher levels of care or community partners. Objectives will be to create supportive relationships with homeless individuals through street outreach and referrals to community partners to prioritize meeting clients where they are at.  

This position provides outreach services to Salt Lake City’s unsheltered individuals and/or families in order to connect clients with supportive services with the goal to decrease Salt Lake’s unsheltered population and connect individuals with safe and stable housing. Our SLC care coordination team is made up of two individuals. This team will be provided with a work vehicle and will be expected to provide services to unsheltered clients within Salt Lake City.

The City Care Coordinator team works in collaboration with Salt Lake City HEART team to provide services to specifically requested sites. At these sites the team will assist clients with obtaining essential supplies, driving clients to community partner appointments, and assisting clients with obtaining vital documents that will later be essential in the housing process. Care coordinators will have the ability to build rapport with clients to assess housing motivation and add clients to the team’s case management caseload. The caseload will be developed based off of connections created at the predetermined sites. The team will have a small case load and work with clients to obtain housing and exit homelessness.

This team is expected to respond to and assess community referrals. In this position you will also respond to community concerns, assist with community education, and problem solve around homelessness issues.

Essential Duties

  • Proactively engages and initiates contact with clients in accessing basic needs items and community-based resources, to help them overcome homelessness.   
  • Prioritizes client engagement in Salt Lake City, working closely with the Salt Lake City HEART team to identify priority areas, coordinate needs, and address barriers.   
  • Identify priority needs, (i.e. pregnant, IV/IM drug user, dual diagnosis, and other medical conditions) and refer/coordinate services as needed.   
  • Provide direct, Trauma Informed Care to clients experiencing unsheltered homelessness, including crisis intervention, outreach, ongoing assessments (i.e. VI-SPDAT, SPDAT, Lethality Assessment etc.), creative problem solving, agency and community resource utilization, and network building.   
  • Assess medical emergencies, and provides immediate and professional response to any emergency following appropriate policies and procedures. (contacting emergency medical, utilize Naloxone kits, Etc.)   
  • Participate in regularly scheduled staff meetings and case reviews in order to ensure appropriate case planning and referral of clients to the most appropriate service provider.    
  • Participate in weekly meetings in collaboration with the HEART team ant CTG 
  • Ensuring that all paperwork related to client and program activities is properly completed, managed confidentially and stored in an appropriate location and submitted in a timely manner.   
  • Maintains client records, enters case management notes in the UHMIS system, and collects any statistical data as required, and participate in research and/or special projects as needed, as directed and both timely and consistently.  
  • Assist in resolving conflicts utilizing de-escalation skills and trauma informed practices. 
  • Maintain a positive working relationship with community partners, team    members, community members, business owners, emergency services, PD, and all other community or government stakeholders.   
  • Attend work as scheduled and arrive at the designated time
    • Work must be performed on-site due to the need to provide direct client care. 

Secondary Duties  

  • Evaluate own performance to increase effectiveness as an Care Coordinator and Case Manager, and maintains willingness to accept supervision and direction.  
  • Maintain positive, professional interactions co-workers, and all other community providers including; emergency services, fire, police and sheriff, criminal justice, staff from other community providers, neighborhood residents and businesses, client family members, agency donors, community support groups and referral sources.   
  • Manage purchase receipts and submit them in a timely manner.    
  • Assist with community education, response, and problem solving around homelessness issues.    
  • Works to Identify and refer clients to Case Management when appropriate.    
  • Ability to utilize Trauma Informed practices to act and make sound decisions within the scope of position responsibilities as well as reach out for supervision for major situations.  
  • Perform other functions as necessary.


High school diploma or equivalent required and 2 years of social services or homelessness-related experience or any combination of education, experience, and training which provides the following knowledge, skills and abilities: 

  • Familiarity with Trauma Informed Care, Motivational Interviewing and Housing First philosophies and willingness to incorporate them in your daily work.  
  • A degree in the field of social services or two years’ experience working in the social services field preferred.  
  • Must be able to qualify and pass Utah Department of Human Services Case Management Certification within 60 days of being hired.  
  • Ability to uphold professional boundaries, confidentiality regulations, agency policies and procedures, and interact in a professional manner with a diverse workforce, clients, and the public. 
  • Ability to utilize Trauma Informed practices to act and make sound decisions within the scope of position responsibilities as well as reach out for supervision for major situations.  
  • Willingness to accept supervision and direction.  
  • Ability to move around various buildings and outdoor spaces, and interact with clients for extended periods.  
  • Must be at least 21 years of age, possess a current driver’s license, have a good driving record and be insurable on the agency liability policy.  
  • Must be able to pass Utah-DHS – Office of Licensing background screening and pre-employment drug screen.  


Physical Demands 

  • Ability to lift and carry 50 lbs.  
  • Ability to move around the facility, interacting with clients for extended periods. 
  • Work is generally performed in an office environment.  May entail using a computer for extended periods of time. 

Apply on the career page of our web site:

Volunteers of America, Utah is committed to creating a diverse environment, where all people feel valued, have the opportunity to do their personal best and where leadership development is fostered. The organization is proud to be an equal opportunity and affirmative action employer. All employment decisions are based on business needs without regard to race, ethnicity, skin color, nationality, age, gender, sexual orientation, gender identity and expression, mental and developmental abilities, physical ability or religious belief. All qualified candidates are encouraged to apply.
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